Patient Services Rep-Bilingual (Mankato, MN)

Department

Position Summary

Open Door Health Center is looking for a qualified candidate for a Fulltime Patient Service Rep position. This position would be scheduled Monday through Friday, 9am to 6pm.

Job Responsibilities include:

• Greet patients, vendors, guests as they arrive at the clinic. 

  • Direct patients, vendors, guests to the appropriate person.
  • Verification of identity and gather all required data and forms for the appointment.
  • Data enter information accurately and timely in the appropriate PM or EHR system.
  • Collect all required data and forms.
  • Meet with patients on payments and to determine eligibility for Sliding Fee Program.
  • Data entry of payment into appropriate EHR system.
  • Schedule patient appointments including canceling and rescheduling appointments.
  • Direct calls from patients, vendors, and others to the appropriate person.
  • Perform general clerical duties as needed in a timely and accurate manner.
  • Represents ODHC by being professional, positive, friendly and courteous.

Minimum Qualifications

Knowledge, Skills, Abilities, Qualifications:

• A minimum of a High School Diploma or equivalent.

• Experience working in a customer/patient service position.

• Experience working with a diverse population of people.

• Strong interpersonal skills.

• Exceptional verbal and written communication skills.

• Excellent time management and organizational skills.

• Confidence, professional judgement and grace under pressure.

• Bi-lingual (verbal and written skills) in Spanish or Somali language is a must.

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