Enrollment Clerk-Bilingual (Mankato, MN)

Department

Position Summary

Open Door Health Center is looking for a fulltime, bilingual candidate as an Enrollment Clerk. This position is Monday through Friday, 8am to 5pm. This position is responsible for providing administrative support to the Enrollment Assisters/MN Sure Navigators. Provide direct assistance to clients and patients as directed or needed.
Job Responsibilities
•Understand and perform the duties of reception and administrative duties in support of the enrollment team as directed by the department manager.
•Schedule client appointments, including confirmation, cancellations and rescheduling.
•Ensure clients complete the appropriate forms related to their appointment.
•Ensure departing clients have appropriate information relative to their visit, re-appointment, insurance, etc.
•Educate clients to the financial process and when appropriate, review options as determined by the Enrollment Assister.
•Escort patients to the determined waiting area, appropriate care areas, and to the check-out area or exit.
•Provide structured patient education on health coverage, engage in follow-up conversations and offer renewal assistance for enrolled individuals.
•Be knowledgeable of ODHC services and the need to alert other departments’ staff as appropriate to assist patients/families in accessing needed resources.
•Work together and cooperate with all staff for the best outcome for the patient.
•Accurately provide required reporting to track goal achievement and client satisfaction.

Minimum Qualifications

•Formal education beyond high school.
•Experience working in a community service organization or customer/patient service position.
•Experience working with computers (MicrosSoft products and research through the Internet).
•Experience working with a diverse population of people.
•Strong interpersonal skills.
•Exceptional verbal and written communication skills.
•Excellent time management and organizational skills.
•Ability to work independently or in a team environment.
•Bi-lingual in Spanish or Somali is a plus.

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